Jamal Travel Agency implements Amadeus travel technology to support expansion into new markets

United Arab Emirates: Jamal Travel Agency, a full-fledged travel and tourism service provider based in the United Arab Emirates, is working with Amadeus to launch its B2B and B2C e-commerce platform. The new agreement sees Jamal Travel Agency adopt Amadeus’ advanced technology solutions to help achieve the company’s strategic goals for greater efficiency, increased profitability and drive to enter new markets.

Jamal Travel Agency has built its strong reputation and customer base since its inception in 1988. By working with Amadeus, Jamal Travel Agency plans to offer a wide range of new technology-driven solutions with customer service at its core. Its goal is to make travel experiences more integrated and frictionless.

Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “We are ready to help Jamal Travel Agency strengthen its position as a leading travel agency by helping the company launch its new B2B and B2C e-commerce platform. Jamal Travel Agency will use a variety of Amadeus solutions ranging from e-commerce (Amadeus Web Services API) to increasing its non-air content revenue, automating processes through robotics and adopting the latest payment technologies. Our goal at Amadeus is to help travel agencies meet today’s challenges and help renew travel by delivering what customers need. »

Sainulabdeen Salim, Founder and Managing Director, Jamal Travel Agency said, “Our partnership with Amadeus is focused on increasing productivity, streamlining customer service and giving our sales teams access to more markets. We will also be able to offer customers greater control in managing their travel bookings and process payments seamlessly and securely through our e-commerce platform. We are confident that this new alliance with Amadeus will strengthen our position as a trusted and supportive travel partner to the business and leisure community. »

The multi-year agreement sees Jamal Travel Agency using key Amadeus products including Amadeus Selling Platform Connect, Amadeus Ticket Changer, Amadeus B2B Wallet, Amadeus Value Hotels, and then adding Amadeus Fare Optimizer to the mix. The award-winning travel agency looks forward to providing enhanced travel solutions to its partners and customers through its collaboration with Amadeus.


About Amadeus:

Travel advances progress. Amadeus enables travel. Amadeus solutions connect travelers to the journeys they want through travel agencies, search engines, tour operators, airlines, airports, hotels, cars and railways. We’ve been developing our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, reliable and critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries. We are one company, with a global mindset and a local presence wherever our customers need us. Our goal is to shape the future of travel. We are passionate about our pursuit of better technology that makes journeys more enjoyable. Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the past ten years. Website: www.amadeus.com.

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