Singapore Travel Pass site down hours after opening for Malaysian and Indonesian travelers | Malaysia
SINGAPORE, November 23 – A surge of nearly 35,000 users trying to log into the SafeTravel website to apply for the vaccinated pass caused an outage of several hours yesterday (November 22).
The system did not return to normal until 3 p.m., the Immigration and Checkpoints Authority (ICA) said in a statement.
The authority said the “immediate push” occurred when the pass application portal opened for travelers from Malaysia and Indonesia at 10 a.m. that day.
The system was “scaled up” over the weekend in anticipation of demand, but there was an error in the configuration.
The authority said it regretted the inconvenience and thanked the contestants for their understanding.
He added that there was no quota for passes issued for air travel.
He pointed out that Singaporeans and permanent residents do not need to apply for the passes to enter the country under the Vaccinated Lanes Scheme.
Earlier in November, authorities announced that Singapore and Malaysia would launch a vaccinated taxiway between Changi Airport and Kuala Lumpur International Airport from November 29.
Under the program, fully vaccinated travelers will be able to travel between Singapore and Malaysia and be tested for Covid-19 instead of serving a quarantine or stay-at-home notice.
To start, there will be six daily flights from Changi Airport in Singapore and Kuala Lumpur International Airport in Malaysia under the program.
On Saturday, Trade and Industry Minister Gan Kim Yong said Singapore was optimistic about launching a similar traffic lane system for Malaysia’s land border by the end of November.
Members of the public can consult the SafeTravel website at www.safetravel.ica.gov.sg/arriving/overview for more information on travel lane requirements. – TODAY