STB streamlines travel agency licensing


SINGAPORE, September 16, 2022: Travel agent licenses will be issued electronically through the Travel Agents and Tour Guides Licensing System (TRUST) from today, the Tourism Board announced on Thursday. from Singapore.

This is part of STB’s digital transition to speed up travel agency licensing. This will cut estimated wait times for license applications and renewals in half, STB said. Travel agents can also access their licenses online through the TRUST portal. Once e-issuance is complete, they can download and print the license for viewing.

The license has also been redesigned to include features such as a QR code allowing the public to immediately verify the authenticity of a license and to display the license validity period more prominently.

Travel agency licenses issued before September 15, 2022 remain valid until the end of the license period, on or before December 31, 2023. The STB warned that the transition to the electronic license only involves changes in the design of the license and its delivery method. Travel agents are still required to follow regulations on displaying licenses.

For more information, please visit the TRUST portal.

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