Travel agency Hucknall reassures customers amid ongoing travel disruption
Your Co-op Travel, which has branches across the UK including on Hucknall High Street, said the disruption has not deterred customers from booking, however, with summer holidays 2022 accounting for 69 per cent reservations taken last week.
Customer cancellations between May 29 and June 4 were also down 29% from the previous week, demonstrating holidaymakers’ determination to get away from it all this summer, after two years of Covid-19 restrictions limiting their desire to travel.
Mark Mitchell, commercial manager of Your Co-op Travel, said: “Some of our customers’ holidays have been affected by canceled flights or delays at airports, namely Birmingham, East Midlands and Bristol, but, in the together, far more flights and vacations are going ahead than not.
“We are receiving more inquiries than usual from worried customers, who have seen the media reports of travel chaos and want reassurance about their upcoming summer vacation.
“However, this does not deter customers from booking summer getaways, nor are we seeing a significant number of customer cancellations.
“Many of our clients haven’t been abroad for three years and now that the majority of Covid travel restrictions have been lifted, they just want to get away!
“Our advice to customers is to purchase a package holiday with one of the trusted, ATOL-protected tour operators that Your Co-op Travel sells, including our own tour operator, Co-op Holidays.
“If there is a problem, the tour operator will either offer an alternative flight and/or accommodation or, if the holiday has to be cancelled, a refund will be made.
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“Booking this travel package through a travel agent like Your Co-op Travel, provides an added level of protection, with a dedicated professional who will be there to help you every step of the way.
“We tell customers who are traveling imminently to check the airline’s app for updates on their flight before traveling and to keep checking our Facebook page for the latest news and advice.
“We ask customers not to arrive at the airport earlier than the recommended time as this may affect the flow of passengers through the airport and keep queues moving.
“We urge them to have liquids, gels, pastes and electrical items ready to be quickly removed from their bags at security.
“We also advise holidaymakers to prepare for airport delays by packing extra entertainment for children, as well as snacks, battery chargers for devices and a travel blanket and pillow.
“Our thoughts are with all holidaymakers who have been caught up in the recent delays and cancellations.
“Our colleagues are here to help make travel this summer as smooth as possible.
“As the world reopens, we’re here to help our customers experience new adventures again, see the world, feel the sun on their face, and take a break from the everyday.”