Vaccinated Travel Pass requests resume after “system disruption” due to surge: ICA


SINGAPORE: The Vaccinated Travel Documents (VTP) application portal was temporarily shut down for several hours on Monday (November 22), due to a “simultaneous wave” after applications opened for travelers from Malaysia and from Indonesia.

Applications for short-term visitors and long-term pass holders seeking to enter Singapore from Indonesia and Malaysia under the Vaccinated Travel Pathways program have been opened on the SafeTravel website at 10 am Monday.

“When the application portal for the VTP for travelers from Malaysia and Indonesia opened at 10 a.m.… there was a simultaneous wave of applications which resulted in a disruption of the system earlier,” said Monday evening. Immigration and Checkpoints Authority (ICA).

In an updated statement Monday evening, the ICA said there had been an “immediate increase” of nearly 35,000 users trying to log in when the application portal opened.

“ICA had scaled the system over the weekend in anticipation, but there was an error in the configuration.”

The website resumed its normal course at 3 p.m., the CIA added.

“We regret the inconvenience caused and thank the applicants for their understanding.”

The ICA also added that there is “no quota for passes issued for air travel.”

Singapore citizens and permanent residents do not need to apply for a VTP to enter Singapore under the program.

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